Terms of Sale
All prices are F.O.B. Wharton, New Jersey.
When completing your order, you'll have the option to ship items
to the address of your choice. Shipping charges are based on the
total weight of the merchandise shipping to that address. A street
address is required. Shipments are shipped via UPS, and are prepaid
and billed to the buyer. Special Optics customers with open accounts
are offered the option to bill shipping charges directly against
their companies UPS account number. Special Optics
shipments remain the property of Special
Optics until invoices are paid
Special Optics ships to most locations outside the US. Any taxes/fees/duties
associated with international orders are the responsibility of the
consignee. For more information, please contact your Special
Visa and MasterCard are acceptable methods of
payment. If your company currently has an open account with Special
Optics, terms are net 30 days. Orders from new customers must be
paid by credit card. Credit cards are debited upon shipment.
Delivery is based on availability of stock. Standard delivery for
in-stock items is 5 business days. For expedited UPS shipping options,
all orders received before noon EST will be delivered according to
the method selected. All non-stocked item shipping times are detailed
in the purchase order and as based on product specifics. We have
no responsibility for loss or damage to the goods after we have delivered
them to UPS.
All exchanges and returns require a Return Materials Authorization
(RMA) number. Items returned without prior approval and a RMA number
will be refused. You MUST contact us within 30 days of product receipt
at 973-366-7289 to obtain a RMA number. RMA's are valid for 14 days
from issue. All returned merchandise is subject to inspection and
approval by Special Optics before issuing credit or replacement.
There is a 35% restocking charge on all returned merchandise. Merchandise
displaying use, misuse or other damage will not be accepted.
Items must be in original manufacturer's packaging. Product should
be packaged in a separate carton with the Return Material Authorization
Number clearly marked on this shipping carton and shipped to: Special
Optics. (include the RMA# in the Ship to address line) 315 Richard
Mine Road, Wharton, New Jersey 07885. Credit order refunds are issued
to the credit card or Special Optics customer account to which the
merchandise was charged. Shipping fees are non-refundable.
There will be a 35% restocking charge on all cancelled orders.
Restocking charges of 35% will be applied to returns.
You can place an order by telephone by calling call 973-366-7289
Monday -Friday 8:00 am - 5:00 pm (EST). Orders may also be placed
by fax at 973-366-7407.
All prices are listed in U.S. dollars. Federal, state and other
taxes are not included. Prices are for single unit purchase. Email or
call 973-366-7289 and speak to our sales department for quantity
and OEM discounts. For overseas orders, add 10% to all prices to
cover additional handling. Overseas orders require a Sight Draft
for U.S. funds, or prepayment.
pricing is subject to change. Special Optics reserves the right to
make adjustments due to changing market conditions, product discontinuation
and price changes. In the event Special Optics determines an adjustment
is necessary, we will contact you regarding the change and ask for
your approval before completing the order. Special Optics reserves
the right to cancel the sales without any liability.
Formal price quotations are valid for 60 days unless otherwise specified.
If you have any questions please call 973-366-7289
Monday-Friday 8:00 am - 5:00 pm (EST)