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Terms and Conditions

Shipping

All prices are F.O.B. Denville, New Jersey. When completing your order, you'll have the option to ship items to the address of your choice. Shipping charges are based on the total weight of the merchandise shipping to that address. A street address is required. Shipments are shipped via UPS, and are prepaid and billed to the buyer. Special Optics customers with open accounts are offered the option to bill shipping charges directly against their companies UPS account number. Special Optics shipments remain the property of Special Optics until invoices are paid in full.

International Orders

Special Optics ships to most locations outside the US. Any taxes/fees/duties associated with international orders are the responsibility of the consignee. For more information, please contact your Special Optics sales representative.

Payment Options

Visa and MasterCard are acceptable methods of payment. If your company currently has an open account with Special Optics, terms are net 30 days. Orders from new customers must be paid by credit card. Credit cards are debited upon shipment.

Delivery

Delivery is based on availability of stock. Standard delivery for in-stock items is 5 business days. For expedited UPS shipping options, all orders received before noon EST will be delivered according to the method selected. All non-stocked item shipping times are detailed in the purchase order and as based on product specifics. We have no responsibility for loss or damage to the goods after we have delivered them to UPS.

Returns

All exchanges and returns require a Return Materials Authorization (RMA) number. Items returned without prior approval and a RMA number will be refused. You MUST contact us within 30 days of product receipt at 973-366-7289 to obtain a RMA number. RMA's are valid for 14 days from issue. All returned merchandise is subject to inspection and approval by Special Optics before issuing credit or replacement.

There is a restocking charge on all returned merchandise. See Restocking Charges and Orders Cancellation Charges sections for details. Merchandise displaying use, misuse or other damage will not be accepted. Items must be in original manufacturer's packaging. Product should be packaged in a separate carton with the Return Material Authorization Number clearly marked on this shipping carton and shipped to: Special Optics, (include the RMA# in the Ship to address line) 3 Stewart Court, Denville, New Jersey 07834. Credit order refunds are issued to the credit card or Special Optics customer account to which the merchandise was charged. Shipping fees are non-refundable.

Order Cancellation Charges for Custom Orders and Standard Product

  • There will be a 50-75% restocking fee charged on all cancelled orders of Custom Design Products.

  • There will be a 35% restocking fee charged on all Standard Product cancelled orders.

Restocking Charges

  • Restocking charges of 35% will be applied to Standard Order returns.

  • Custom Orders are non-returnable unless unit is not working as specified. In such as case, we will work with the customer to repair/replace the component.

Phone/Fax Orders

You can place an order by telephone by calling 973-366-7289 Monday -Friday 8:00 am - 5:00 pm (EST). Orders may also be placed by fax at 973-366-7407.

Pricing

All prices are listed in U.S. dollars. Federal, state and other taxes are not included. Prices are for single unit purchase. Email or call 973-366-7289 and speak to our sales department for quantity and OEM discounts. For overseas orders, add 10% to all prices to cover additional handling. Overseas orders require a Sight Draft for U.S. funds, or prepayment.

All pricing is subject to change. Special Optics reserves the right to make adjustments due to changing market conditions, product discontinuation and price changes. In the event Special Optics determines an adjustment is necessary, we will contact you regarding the change and ask for your approval before completing the order. Special Optics reserves the right to cancel the sales without any liability.

Quotations

Formal price quotations are valid for 60 days unless otherwise specified.

Intellectual Property

All optical and mechanical designs by Special Optics, Inc., are exclusive property of Special Optics. Information distributed to customers cannot be distributed without consent from Special Optics.  This includes, but not limited to, the right to copy, publish, display, transfer, prepare derivative works, or otherwise use the materials.

Questions

If you have any questions please call 973-366-7289 Monday-Friday 8:00 am - 5:00 pm (EST)

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